PRODUCT POLICY

Returns and Exchanges

We accept returns and exchanges within 10 days of the day you receive your order. After 10 days we are not able to accept a return or exchange.

Final sale

  • All Black Friday and Cyber Monday orders are final sale. There are no returns and no exchanges on these orders.
  • All pre-order items are final sale. There are no returns, exchanges or cancellations on pre-order items.

Who pays for return shipping

All return shipping costs are paid by the customer.

  • Customers in the United States: We will email you a return label through Shopify. The cost of the label is deducted from your refund.
  • Customers outside the United States: We cannot send a label through Shopify. We will email you the return address and instructions, and you will arrange and pay for shipping yourself.

Return requirements

To be eligible, your items must be:

  • In their original condition
  • Unworn and unused, with all tags still attached
  • In their original packaging

How to start a return or exchange

Email us at akonoapparel@gmail.com with:

  1. Your order number
  2. The reason for your return or exchange
  3. For exchanges, the size or item you would like instead

We reply within 1-2 business days. Please do not send items back before we confirm your request, as unapproved returns cannot be accepted.

Exchanges

Exchanges are subject to availability. If the size or item you want is not in stock, we will refund you instead (minus return shipping as described above).

Damaged, defective or incorrect items

If your item arrives damaged, has a manufacturing defect, or is the wrong item or size, email us within 10 days of delivery with your order number and photos. We will replace it if we have it in stock, or refund you, and we will cover the return shipping. This applies to final-sale items too.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds go to your original payment method, minus any return shipping cost deducted as described above, within 5-10 business days. Your bank may need additional time to post it.